Frequently Asked Questions

What types of books are available on Katha.lk?

We offer a wide selection of books across various genres, including Self-Help, Novels, Translations, Poetry, Romance, Children’s Books, Young Adult, Biography, Detectives, Thriller, and Business.

How can I place an order?

A. Through the Website:
Browse our categories, select the books you wish to purchase, add them to your cart, and proceed to checkout. 

B. Through WhatsApp:
Send the following details to +94 74 072 0463 via WhatsApp:

  • Books you need

  • Your name

  • Delivery address

  • Nearest City/District

  • Two mobile numbers

Our team will process your order and confirm the details promptly.

What payment methods do you accept?

We accept Visa, MasterCard, and other major online payment methods. Additionally, Cash on Delivery (COD) and Bank transfer options are available for your convenience.

Is Cash on Delivery (COD) available?

Yes, COD is available for delivery addresses within Sri Lanka. You can pay for your order at the time of delivery.

What are the delivery charges?

  • Orders above Rs.5000: Free delivery

  • Orders between Rs.3000 and Rs.5000: Rs.200

  • Orders below Rs.3000: Rs.300

How long will it take to receive my order?

Our standard delivery timeframe is 2-5 working days from the date of order confirmation. Delivery times may vary depending on factors beyond our control, such as courier delays or unforeseen circumstances.

Can I return or exchange a book?

Books sold by Katha.lk are not eligible for refunds once the sale is finalized. However, exchanges are possible under the following conditions:

  • If you receive a book that you did not order

  • If you receive a book that is damaged or defective

To request an exchange, please contact our customer service team within 2 days of receiving your order.

How can I contact customer support?

You can reach our customer service team at:

Do you offer a loyalty program?

Yes, we offer loyalty points on every purchase. Join our growing community of book lovers and earn rewards as you shop.

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