Delivery and Returns
Delivery, Shipping, Return & Exchange Policy
Thank you for choosing Katha.lk. We appreciate your support and strive to provide the best possible service. Please review our delivery, shipping, return, and exchange policies below.
Delivery Policy – Sri Lanka
Delivery Charges
| Order Value | Delivery Charge |
|---|---|
| Orders above Rs. 6500 | Free Delivery |
| Orders between Rs. 1000 – Rs. 6500 | Rs. 400 |
| Orders below Rs. 1000 | Rs. 500 |
Cash on Delivery (COD)
For your convenience, Cash on Delivery (COD) is available. You may pay for your order at the time of delivery.
Delivery Time
Our standard delivery timeframe is 2–5 working days from the date of order confirmation.
While we aim to deliver within this timeframe, delivery times may occasionally vary due to factors outside our control such as courier delays, weather conditions, or other unforeseen circumstances.
International Shipping Policy
Shipping Charges
International shipping charges are calculated based on the total weight of the package and the destination country.
The final shipping cost will be calculated during checkout or communicated before order confirmation.
Order Processing
International orders are typically dispatched within 1–3 working days after order confirmation.
Delivery Time
International delivery times depend on the destination country and the postal or courier service used.
Typical delivery time ranges between 7 – 14 working days, but delivery may take longer due to customs processing, local postal services, holidays, or other external factors.
Please note that delivery timelines are not controlled by Katha.lk.
Tracking
When available, a tracking number and tracking link will be provided after shipment so customers can monitor the delivery status.
Customs Duties and Taxes
International shipments may be subject to customs duties, import taxes, or other charges imposed by the destination country. These charges are the responsibility of the customer.
Delivery Delays
Katha.lk is not responsible for delays caused by postal services, courier companies, customs clearance, or other circumstances beyond our control.
Failed Delivery Attempts
If delivery fails due to reasons such as:
Recipient not available
Incorrect or incomplete address
Failure to collect the parcel from the local postal office
the parcel may be returned or held by the local postal service. Any redelivery or return shipping costs may be the responsibility of the customer.
International Shipping Disclaimer
Lost or Undelivered Packages
Once a package has been handed over to the postal or courier service, the shipment is under the control of the shipping carrier.
While we will assist in tracking and communicating with the carrier, Katha.lk cannot guarantee delivery and is not responsible for packages lost, delayed, or mishandled by third-party shipping providers.
Delivered but Not Received Claims
If the tracking status shows that the package has been successfully delivered to the provided address, Katha.lk cannot be held responsible for lost or stolen packages after delivery.
Customers are advised to contact their local postal service or courier provider for assistance in such situations.
Return & Exchange Policy
Refund Policy
Books sold by Katha.lk are not eligible for refunds once the sale has been completed.
Exchanges (Sri Lanka Orders Only)
Exchanges are only available for orders delivered within Sri Lanka.
Due to high international shipping costs and logistical limitations, international orders are not eligible for exchanges or returns.
Exchanges within Sri Lanka are possible only under the following conditions.
Wrong Item Delivered
If you receive a book that you did not order, we will exchange it for the correct item.
Damaged or Defective Books
If the book you receive is damaged or defective, we will exchange it for a new copy of the same title, subject to availability.
Exchange Request Procedure
To request an exchange:
Contact our customer support team within 2 days of receiving your order.
Provide your order number and details of the issue.
Our support team will guide you through the exchange process.
This may include returning the incorrect or damaged item to us.
Important Notes
Exchanges are only available for deliveries within Sri Lanka.
International orders are not eligible for exchanges or returns.
Items must be returned in their original condition and packaging.
Exchange requests are subject to approval by Katha.lk.
We reserve the right to refuse exchanges if the item does not meet our exchange criteria.
Customer Support
For any inquiries or assistance regarding delivery, shipping, returns, or exchanges, please contact us:
Whatsapp: +94 740 720 463
Thank you for choosing Katha.lk. We appreciate your business and strive to provide you with the best possible service. Please review our return and exchange policy outlined below:
Delivery Policy:
Delivery Charges:
- Orders above Rs. 5000: Free delivery
- Orders between Rs. 3000 and Rs. 5000: Rs. 200
- Orders below Rs. 3000: Rs. 300
Cash on Delivery:
- Cash on Delivery (COD) option is available for your convenience. You can pay for your order at the time of delivery.
Delivery Timeframe:
- Our standard delivery timeframe is 2-5 working days from the date of order confirmation.
- While we endeavor to deliver your orders within the specified timeframe, please note that delivery times may vary depending on factors beyond our control, such as courier delays or unforeseen circumstances.
Return and Exchange Policy:
Refunds:
- Books sold by Katha.lk are not eligible for refunds once the sale is finalized.
Exchanges:
- Exchanges are only possible under the following conditions:
- Wrong Orders: If you receive a book that you did not order, we will gladly exchange it for the correct item.
- Damaged or Defective Books: If you receive a book that is damaged or defective, we will exchange it for a new copy of the same title, subject to availability.
Procedure:
- To request an exchange, please contact our customer service team within 2 days of receiving your order.
- Provide your order number and details of the issue with the book.
- Our team will guide you through the exchange process, which may include returning the damaged or defective item to us.
Important Notes:
- Books must be returned in their original condition and packaging.
- Exchange requests are subject to approval by Katha.lk.
- We reserve the right to refuse exchanges if the item does not meet our return and exchange criteria.
For any inquiries or assistance regarding returns and exchanges, please contact our customer service team at [email protected].
Thank you for your understanding and cooperation.